Frequently asked questions
Our aim is to make your stay at Byron as stress free and memorable as possible!
From Bed to Beach in 4 Minutes!
CAN I OWN MY OWN APARTMENT?
To find out more about buying at Byron, or to book a viewing, please call the Byron Marketing Suite now on 01271 871 434.
WHAT IS BYRON’S ARRIVAL/DEPARTURE TIMES?
Check-in time is 1500 (or any time after!). Instructions will be sent to you on check-in for arrival before 5pm and arrival after 5pm.
Check out time is 1000 (or any time before!). Please note we are unable to offer late check out currently. You must sign back in your keys at reception when checking out.
WHAT IF I AM ARRIVING LATE AT NIGHT?
All our apartments have the option of self-service check in so you can get the key no matter what time you arrive! You will be sent the details in the lead up to your stay along with information on your parking bay and other local amenities.
WHAT FACILITIES ARE OPEN?
Please check our facilities page for updates on what is available here at Byron. Please note the pool is now open Monday to Sunday 9am to 5pm and to gain access to the pool you must sign a waiver and collect a fob for access. Please do ring and check if you have any questions at all.
WHEN DO WE HAVE USE OF THE PARKING DURING OUR STAY?
Each Apartment has its own designated space which you will be sent details of before your arrival. Due to parking limitations we cannot offer guests more than one car parking space or use of the space before their arrival or after their departure.
WHAT TIME IS GUEST SERVICES OPEN?
Our staff are onsite Monday – Sunday between 9am and 5pm and are here to welcome you on arrival, help with any questions and provide the best local recommendations. Do make sure you come and say hello!
WHAT IS INCLUDED IN THE APARTMENT?
All our properties will include towels and linen for all guests, full spec kitchen with inventory, and a dishwasher. For specific details on each apartment please check on the apartment listing on our website. Please note all apartments are non-smoking and have smoke detectors fitted.
IS THERE WIFI?
Please check the property description to see if WiFi is available. Download speeds, signal coverage and speeds may vary and reception are not responsible for issues concerning wifi. Guests must not use the premises’ broadband facilities for unlawful purposes.
CAN WE BOOK MAID SERVICE?
If you are staying for a longer period of time i.e. over one week, please do get in touch and we can look at options for booking in this service.
WHAT FACILITIES ARE ON SITE?
As a guest you will benefit from Brundle’s Superb All-Day Restaurant, Onsite Underground Parking, Swimming Pool, Gym, Sauna, Indoor Games Room, Outdoor Surf Storage, Surf Shower, Communal Outside Spaces.
IS BYRON ACCESIBLE?
Byron Reception is accessible by ramp. Before booking your stay, you must notify us if you have any special requirements or if one of your party has mobility or health problems, to help us make sure a property is suitable.
WHAT SHOULD WE BRING?
Cots, travel cots & highchairs are available but must be booked on request.
Please bring your own pool / beach towels as towels are provided for bathroom use only.
CAN WE BRING OUR DOG(S)?
Yes! The Apartments that are listed as dog friendly will have a paw symbol marked out. Please note we do charge an additional booking fee per dog. Please do bring a dog basket and we ask that their paws do not go on the furniture.
CAN WE STAY FOR LESS THAT 7 NIGHTS?
Yes, during certain times of the year (off-peak) please check our website for the dates available. However, we cannot offer any stays that are less than our minimum of 3 nights.
CAN WE COME ON A STAG / HEN WEEKEND?
As we are a family resort, we must regret to inform that we do not accept Hen or Stag parties at Byron Woolacombe.
WHAT ARE THE PAYMENT TERMS?
We require that you make an initial payment of 30% of the holiday cost before a booking can be confirmed. If the booking is made within six weeks of the holiday commencement date, the full holiday rental amount will be payable at the time of booking.
The remainder of the total holiday cost (comprising property rental, booking fee and any additional charges) is due for payment six weeks before the holiday commencement date. If the Balance Payment has not been received by the due date, the Guest authorises Byron Woolacombe Holidays Limited to debit any card details held on file for the Guest with the appropriate payment.
The Agent reserves the right to re-let any Property where any monies are due more than 14 days in arrears. Any monies paid by the Guest over and above the non-refundable Booking Fee will be refunded. If the Agent is unable to re-let the holiday the Guest will remain liable for the outstanding balance of the cost of the Property for the booking period.
DO WE HAVE TO PAY A DAMAGE DEPOSIT?
At Byron Woolacombe Holiday Lets we do everything possible to ensure you have an enjoyable stay. All properties require a refundable £200 damage deposit when the total balance is due. Any losses and damages during your holiday must be paid for. Should you find any difficulties or damage on arrival, please notify guest services as soon as possible following your arrival. It is essential that you make contact with us immediately so that any problems can be quickly resolved. Complaints not reported at the time cannot be entertained subsequently and it is regretted that no correspondence can be entered into in the case of complaints made after you return home, when it will be appreciated that it is difficult for them to be effectively investigated. Furthermore, Byron Woolacombe cannot accept liability for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, damage resulting from exceptional weather conditions.
WHEN WILL WE GET BACK OUR DAMAGE DEPOSIT?
Byron Woolacombe Holiday Lets will check the apartment on departure and ensure that there is no damage. We will then refund the deposit to your account within 14 days. Please note that the funds may take slightly longer to reach your account.
WHAT IF I NEED TO CANCEL MY STAY?
All changes and cancellations must be made in writing. Please be aware to the following:
1. Cancellations made 6 weeks or more prior to the arrival date will result in the loss of your Booking Fee.
2. Where cancellations occur within 6 weeks of the arrival date, no refund will be payable and the Guest is liable for 100% of the total holiday cost if the holiday cannot be re-let.
3. In the unlikely event that a booking must be cancelled by us in the event of the accommodation becoming unavailable (such as fire or flooding, immediate health risk), we will endeavour to provide the Guest with suitable alternative accommodation. However, should this not be an option available to Byron we will refund all monies paid (or a proportion in the case of curtailment).
4. As agent for the Owner, we cannot however accept any liability or pay any compensation or expenses as a consequence of such an event.
5. We strongly advise Guests to obtain appropriate holiday and travel insurance to cover themselves against cancellation, illness, theft or similar unforeseen risks.
Should you require further details regarding the property, or its location please contact us – we will always be happy to give you more information.