Frequently asked questions

Our aim is to make your stay at Byron as stress free and memorable as possible! Please see below for our FAQs.

Please see our new onsite measures that we ask you take time to read and assess.

Do not hesitate to contact us should you have any questions at all.

Please note that Byron Apartments and services may be caveat to short notice change or withdrawal due to government guidance. 

Please note there are currently no staff onsite and we ask that you email any questions you have to info@bwhlholidays.co.uk 

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WHAT HAPPENS IF WE CANNOT TRAVEL DUE TO GOVERNMENT REGULATIONS?

If we are in a position where your stay cannot take place due to the fact Government Regulations does not allow travel or Byron to be open for your stay we will be able to offer you a refund for your stay, you may also defer your stay to a later date if this is preferable.

 

WHAT HAPPENS IF WE DO NOT WANT TO TRAVEL DUE TO COVID-19?

If we are in a position where Byron is open, however, you are in a position where you would rather not travel, we are more than happy to defer your stay to a later date. Please note that we assume all bookings made after 1st June 2020 are aware that the facilities may not be open due to Covid-19. 

 

WHAT HAPPENS IF WE ARE SHOWING SYMPTOMS BEFORE OUR STAY?

Prior to your stay we will send you an arrival questionnaire and information sheet. Please take the time to read this carefully. 

Once we have received the form we will send through to you your Holiday Arrival Email. 

Are you classified or live with someone who is classed as a vulnerable person (elderly, underlying health condition, clinical condition or pregnant)?
Are you or anyone living with you ill with symptoms of Covid 19? (Are you showing symptoms)
Are you aware that your apartment is for your family only during your stay? 

If you answer yes to any of these questions, we will ask for further information. In some cases, we will ask that you defer your stay until an appropriate date or after a period of 14-day isolation if you are showing symptoms as requested by the Government. 

 

WHAT HAPPENS IF WE ARE SHOWING SYMPTOMS DURING OUR STAY?

If you show symptoms you need to return home immediately & follow Government Self Isolation protocol. 

When using lifts and stairs ensure this is always done with your own family and try to maintain a social distance of 2m to other guests.

If you find yourself or a member of your party with symptoms of COVID-19 or is asymptomatic but declares the need to self-isolate, you must advise Byron Woolacombe Holidays and check out and return home to self-isolate according to current government guidance.  

If you or a member of your party has acute symptoms, breathing difficulties or life is at potential risk, seek medical help immediately. 

 

WHAT PRECAUTIONS ARE BEING TAKEN FOR OUR STAY? 

Please be assured we are working tirelessly in ensuring we continue to provide our services in the safest way possible. Please do not hesitate to contact us for any further information. Please find below some of the precautions we are taking with our housekeeping services going forward, this list is not exhaustive nor fixed as we will be continually reviewing and adjusting measures in line with government regulations and our own duty of staff and guest care.

 

WHERE CAN I FIND SPECIAL OFFERS? 

To see our latest offers please click here! Special Offers! 

 

WHERE CAN I FIND REVIEWS OF BYRON? 

To see reviews left by our previous guests please click here! Guest Reviews

 

CAN I OWN MY OWN APARTMENT? 

To find out more about buying at Byron, or to book a viewing, please visit www.byronwoolacombe.co.uk or call the Byron Marketing Suite now on 01271 871 434. 

  

WHAT IS BYRON’S CHECK-IN /CHECK-OUT TIMES?

Check-in time is 1700 (or any time after!). If possible please stagger your arrival time and do not arrive before the check-in time.

Check out time is 1000 (or any time before!). Please note we are unable to offer late check out currently. 

Once checked out you no longer will have access to the apartment parking space.

 

HOW & WHERE DO I COLLECT MY KEYS?

All our apartments have a self-service & contactless check in so you can get the key no matter what time you arrive!

You will be sent the details in the lead up to your stay along with information on your parking bay and other local amenities.

Please sanitize before entering the key safe room and only one person at a time is permitted inside. Please form a queue with 2m social distance from guest in front of you if necessary.

Please return your key to the Key Safe Room and lock this away using the same code.

 

WHEN DO WE HAVE USE OF THE PARKING DURING OUR STAY?

Each Apartment has its own designated space which you will be sent details of before your arrival. Due to parking limitations we cannot offer guests more than one car parking space or use of the space before their arrival or after their departure.

The height is 2.4m for the entrance to the carpark. 

Please follow the one-way system.

Park only in your dedicated parking bay, details can be found in your arrival email.

Allow person parked adjacent to you to enter/exit their car before entering/exiting yours.

 

WHERE CAN WE FIND EXTRA PARKING FOR OUR STAY?

There is additional parking available in Woolacombe, with three beach car parks suitable for cars and motorhomes (daily charges apply throughout the season). The Esplanade offers short stay parking of up to 4 hours at £1.10 per hour - charges apply 1st April-31 May on weekends and Bank Holidays only, then daily from 1st June-30th September. Parking on the road along The Esplanade is free from 1st October-30th March. However, please note, The Esplanade Beach Car Park still charges. Marine Drive is free after the Autumn Half-Term until mid-March.

There is a carpark in Mortehoe which is a 5 minute drive or 30 min walk to Byron. (https://www.northdevon.gov.uk/parking/council-car-parks/other-car-parks/mortehoe-car-park/ ) which is free overnight (chargeable 8.00 am to 6.00 pm 7 days a week).  

 “The car park is free of charge overnight from 6:00pm until 8:00am the next morning and is classed as a “long stay” car park with a total of 102 spaces and no height restrictions.

There is a small fee payable during the day (see below for prices). Various day tickets can be purchased on your arrival at the machine in the car park, multi-day tickets can be purchased directly from us on arrival, please note these are provided FREE of charge if you book direct for 3 nights or more. You can also book prior to your stay by contacting North Devon Council.”


CAN I GET A SHOPPING DELIVERY TO BYRON?

The simple answer is yes! We are more than happy for you to arrange deliveries to arrive for example on the first full day of your stay. For the first evening we suggest you drop your bags, leave the cooking and head down to Brundle's! 

In the village, there is a small Londis convenience store, we suggest that it is more suitable for general grocery top ups, rather than a large weekly shop.

We encourage guests who will be self-catering to consider bringing food with them for their stay from the supermarkets they have been accustomed to shopping in through-out lockdown. 

You can use our front reception or the car park address. Make sure you are always available in person and on the phone when you order as we cannot accept the delivery on your behalf. 

Reception – Byron Woolacombe Apartments, Beach Rd, Woolacombe EX34 7BS

Sandy Lane Carpark – Byron & Narracott Apartments Car Park, Sandy Lane, Woolacombe, EX34 7EX

 

WHEN ARE THE FACILITIES OPEN?

At present in accordance with Government Guidelines the following facilities are closed:

Sauna
Treatment Room
Games Room

We will continue to follow changing guidelines and update this list as and when applicable.

 

WHAT DO I DO IF I HAVE A QUESTION ABOUT MY STAY?

Please see our below guide of who to contact should you have any questions.

Booking enquiry - email info@bwhlholidays.co.uk

Payment / Deposit questions – email info@bwhlholidays.co.uk

Housekeeping issue / request – Call 0333 577 33 77

Maintenance issues / request - Call 0333 577 33 77

Arrival / Key Issues – Call 0333 577 33 77

General questions about Woolacombe and Byron–info@bwhlholidays.co.uk or visit our website https://byronwoolacombeholidaylets.co.uk/woolacombe

 

 

WHAT IS INCLUDED IN THE APARTMENT?

All our properties will include towels and linen for all guests, full spec kitchen with inventory, and a dishwasher. For specific details on each apartment please check on the apartment listing on our website. Please note all apartments are non-smoking inside and on balconies and have smoke detectors fitted.

 

IS THERE WIFI?

Please check the property description to see if WiFi is available. Download speeds, signal coverage and speeds may vary and reception are not responsible for issues concerning wifi. Guests must not use the premises’ broadband facilities for unlawful purposes.

 

CAN WE BOOK MAID SERVICE?

We are not currently offering mid-stay changeovers until further notice, but we can collect and supply clean linen for guests using our safe process. 

 

WHAT FACILITIES ARE ON SITE?

As a guest you will benefit from Brundle’s Restaurant, Onsite Underground Parking, Outdoor Surf Storage, Surf Shower, and Communal Outside Spaces.

 

IS BYRON ACCESIBLE?

Byron Reception is accessible by ramp. Before booking your stay, you must notify us if you have any special requirements or if one of your party has mobility or health problems, to help us make sure a property is suitable.

 

WHAT SHOULD WE BRING?

Cots, travel cots & highchairs are available but must be booked on request.
Please bring your own pool / beach towels as towels are provided for bathroom use only.

 

CAN WE BRING OUR DOG(S)?

Yes! The Apartments that are listed as dog friendly will have a paw symbol marked out. Please note we do charge an additional booking fee per dog. Please do bring a dog basket and we ask that their paws do not go on the furniture.

Please read our doggie guide for our four legged best tips! 

 

CAN WE STAY FOR LESS THAT 7 NIGHTS?

Yes, during certain times of the year (off-peak) please check our website for the dates available. However, we cannot offer any stays that are less than our minimum of 3 nights.

 

CAN WE COME ON A STAG / HEN WEEKEND?

As we are a family resort, we must regret to inform that we do not accept Hen or Stag parties at Byron Woolacombe.

 

WHAT ARE THE PAYMENT TERMS? 

We require that you make an initial payment of 30% of the holiday cost before a booking can be confirmed.  If the booking is made within six weeks of the holiday commencement date, the full holiday rental amount will be payable at the time of booking. 

The remainder of the total holiday cost (comprising property rental, booking fee and any additional charges) is due for payment six weeks before the holiday commencement date.  If the Balance Payment has not been received by the due date, the Guest authorises Byron Woolacombe Holidays Limited to debit any card details held on file for the Guest with the appropriate payment.

The Agent reserves the right to re-let any Property where any monies are due more than 14 days in arrears. Any monies paid by the Guest over and above the non-refundable Booking Fee will be refunded.   If the Agent is unable to re-let the holiday the Guest will remain liable for the outstanding balance of the cost of the Property for the booking period.

 

DO WE HAVE TO PAY A DAMAGE DEPOSIT?

 At Byron Woolacombe Holiday Lets we do everything possible to ensure you have an enjoyable stay. All properties require a refundable £200 damage deposit when the total balance is due. Any losses and damages during your holiday must be paid for. Should you find any difficulties or damage on arrival, please notify guest services as soon as possible following your arrival. It is essential that you make contact with us immediately so that any problems can be quickly resolved. Complaints not reported at the time cannot be entertained subsequently and it is regretted that no correspondence can be entered into in the case of complaints made after you return home, when it will be appreciated that it is difficult for them to be effectively investigated. Furthermore, Byron Woolacombe cannot accept liability for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, damage resulting from exceptional weather conditions. 

 

WHEN WILL WE GET BACK OUR DAMAGE DEPOSIT?

Byron Woolacombe Holiday Lets will check the apartment on departure and ensure that there is no damage. We will then refund the deposit to your account within 14 days. Please note that the funds may take slightly longer to reach your account. 

 

LOST PROPERTY?

If you have left anything behind at all please contact us immediately and we will try to return the item(s) to you ASAP. 

 

WHAT IF I NEED TO CANCEL MY STAY?

All changes and cancellations must be made in writing. Please be aware to the following:

1. Cancellations made weeks or more prior to the arrival date will result in the loss of your Booking Fee.

2. Where cancellations occur within weeks of the arrival date, no refund will be payable and the Guest is liable for 100% of the total holiday cost.

3. In the unlikely event that a booking must be cancelled by us in the event of the accommodation becoming unavailable (such as fire or flooding, immediate health risk), we will endeavour to provide the Guest with suitable alternative accommodation. However, should this not be an option available to Byron we will refund all monies paid (or a proportion in the case of curtailment). 

4. As agent for the Owner, we cannot however accept any liability or pay any compensation or expenses as a consequence of such an event.

5. We strongly advise Guests to obtain appropriate holiday and travel insurance to cover themselves against cancellation, illness, theft or similar unforeseen risks.

Should you require further details regarding the property, or its location please contact us – we will always be happy to give you more information.


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