Car Park and Key Collection

• Due to further extensive cleaning protocols check-in time is any time after 1700 
• Our postcode is EX34 7BS. You can’t miss Byron as you enter Woolacombe, when you see the building just follow it along until you can take your first right turn (Sandy Lane). That will take you up to our carpark (entrance on your right).
• If possible please stagger your arrival time and do not arrive before the check-in time
• Please give way in the car park and respect social distancing as per government guidelines
• Park only in your dedicated parking bay, details can be found in your arrival email
• Allow person parked adjacent to you to enter/exit their car before entering/exiting yours
• There is hand sanitiser next to the Key Safe Room entrance. Please use this before entering the room
• Only one person in the key room at a time
• Please queue for this room if necessary, maintaining social distance as per government guidelines from the guest in front of you
• Only touch your apartment key safe. All are labelled with the name of each property
• Once you’ve collected your keys from the key-safe room, pick up a Parking Permit (also in the key-safe room). Complete it and display it in your vehicle’s windscreen.

Your Apartment 

• Wash your hands on a regular basis as per Government guidelines
• Your apartment is only for use of your own household cluster / household bubble during your stay. 
• *Should there be a case where we must close off your booked apartment we will look to place you in a suitable alternative or refund if necessary. 
• Deliveries onto site must be done adhering to social distancing and taking care of handling and passing over of items. If possible, please ensure you take all items i.e. supermarket delivery from the carpark to your room yourself
• We encourage guests who will be self-catering to consider bringing food with them for their stay from the supermarkets they have been accustomed to shopping in through out lockdown. Another option is to use the nearby supermarkets, most of which offer a click and collect service.
  Tesco - Ilfracombe (13 minute drive)
  Lidl - Ilfracombe (12 minute drive)
  Morrisons - Bideford (36 minute drive)

Feeling Unwell?

• If you show symptoms you need to return home immediately & follow Government Self Isolation protocol. 
• When using lifts and stairs ensure this is done with your own family and try to maintain social distance as per government guidelines at all times to other guests.
• If you find yourself or a member of your party with symptoms of COVID-19 or is asymptomatic but declares the need to self-isolate, you must advise Byron Woolacombe Holidays and check out and return home to self-isolate according to current government guidance.  
• If you or a member of your party has acute symptoms, breathing difficulties or life is at potential risk, seek medical help immediately. 
• We need to collect certain information from you, including (where applicable) name, address, age of party members, mobile phone numbers and any other special requirements which may affect your arrangements. Your details will be passed to NHS track and trace if applicable.